1. Scope

This shipping policy applies to all orders placed via the www.skinpoemstudio.com website that are to be delivered within Europe. This policy forms part of our Terms and Conditions and should be read in conjunction with them.

  1. Shipping Address
    Orders are shipped from the following address:

Skinpoemstudio
[Street Address]
[Postal Code, City]
Germany

  1. Shipping Partners
    We use reputable carriers such as DHL, FedEx, and UPS Priority services for shipments. We select the carrier based on the destination and the nature of the goods. Unless expressly agreed upon in writing prior to shipment, we do not accept carriers designated by the customer.
  2. Delivery Times
    4.1 Within Germany

For deliveries within Germany, the standard delivery time is five (5) to twelve (12) business days from the date of shipment.

4.2 Other European Destinations

Delivery times to other European destinations may vary depending on the destination country and the carrier’s transport routes. If an estimated delivery time is available, we will inform you at the time of shipment or shortly thereafter.

4.3 Business Days

Business days are defined as Monday through Friday, excluding statutory public holidays in the Federal Republic of Germany and, where applicable, statutory public holidays in the destination country.

  1. Shipment Tracking Notifications
    We will send automated tracking notifications to the email address provided at the time of your order at key stages of the delivery process, including shipment, arrival at the carrier’s local facility, and local delivery. These notifications are intended to keep you informed of the delivery progress.

It is your responsibility to ensure that the email address provided at the time of ordering is accurate and capable of receiving our emails. We are not liable for any failure to receive notifications due to an incorrect email address or an inability to receive emails, provided we have sent the notification to the address you provided.

  1. Delays and Investigations
    6.1 Exceeding Standard Delivery Times

If the delivery time exceeds the standard timeframe specified in Section 4.1, we will initiate an investigation with the carrier.

6.2 Investigation Outcomes

Upon completion of the investigation, and depending on the specific circumstances, we may offer a full refund or arrange for a reshipment (replacement of goods). We will determine whether to issue a refund or reship the item based on the nature of the product and the availability of replacement stock. 6.3 Scope of Application

These terms apply to cases of delivery delay. They do not limit or supersede your statutory rights regarding defective, damaged, or non-conforming goods; such matters are governed by our general Terms and Conditions.

  1. Risk of Loss or Damage
    The risk of loss or damage to the goods passes to you only upon actual receipt of the goods by you (or by a third party designated by you, other than the carrier). This applies even if the goods have previously been handed over to the carrier. We bear the risk until actual receipt occurs.
  2. Delivery Address
    You are responsible for providing a complete and accurate delivery address when placing your order. If an order is returned due to an incomplete or incorrect address, or because the goods were not collected within the carrier’s specified holding period, we will contact you to arrange redelivery. You may be liable for any additional fees charged by the carrier for redelivery. This does not affect your statutory rights.
  3. Events Beyond Our Control
    We are not liable for any delay or failure to perform caused by events beyond our reasonable control (including, but not limited to, carrier service disruptions, customs procedures, or natural disasters). In the event of such an occurrence, we will notify you promptly and take reasonable measures to mitigate the impact.
  4. Contact Information
    If you have any questions regarding this delivery policy, please email us at staff@skinpoemstudio.com. Full company details can be found in the “Contact Us” section of this website.